Chimommy

Because this site has become so tainted for me recently, and because my life has just changed so radically that this blog really doesn’t suit me anymore, I’ve decided I’m going to be posting elsewhere.

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Feel free to email me if you want the url. chimommy05 —AT— gmail.com

I missed the first show last week because we didn’t have cable hooked up yet but I was able to watch last night. Good grief, where was Chef Ramsay’s head when he picked these people?? Sheesh!! I sure hope these people get better because right now, I can’t really stand any of them.

I don’t know… Does Chef Ramsay actually choose the people to be on the show? I always assumed so but I don’t really know.

Yesterday started out as a really nice day. It was beautiful outside, husband was being helpful… We went out to my dad’s to pick up the things we forgot or left behind. It was a nice visit. We sat outside on their patio and talked for awhile about various things. It was nice. But things quickly took a nose dive.

On the drive back home, down the highway, a little rock flew up and hit the windshield… leaving a crack. Great. We get home, I nearly die trying to get that damned mattress set up the stairs and into the house. That mattress set that I won and now loathe because it is filled with nothing but ill feelings now. Not sure it was worth trying to get into the house at all. Anyway…

I went downstairs to hook up Oldest’s dvd player… heard the water running in the laundry room area. I had put in a load before we left. I freaked as I saw that the unfinished part of the basement was flooding because the drain hose came loose from the washer during the cycle. So I guess when it was refilling for a rinse, it was all gushing out so the water just kept trying to fill the drum but it would all just go right out the back onto the floor. So the water was running for at least 2 hours!! OMFG!!!! I had nothing to get rid of the water with so I was panicking. Husband was of NO help… got pissed off because the water ruined a box of old comic books (not worth anything anyway) and his gaming cards which were also not worth much. I was upset and crying because it just was an overload of stress for me and he just yelled at me for being upset and stormed upstairs. I went to Home Depot probably looking like I had been crying for a week and fighting back more tears. I got a shop vac and got all the water cleaned up. In some areas, there was about a 1/2 inch of water. Not horribly bad but bad enough.

So I called them this morning. I actually talked to someone very helpful for a change. I just wanted to post and give him credit for doing a good job. He tried to get me to let them send someone out to look at the lines but I said no. I have already had two connection dates fail so I’m tired of it.

While I was really ticked off… and still am I suppose, the guy on the phone today was very nice. And I appreciate it. I just wish the other people I had the displeasure of talking to earlier this week could have been as helpful.

So thanks for offering to fix this problem but I have already moved on and signed up for service elsewhere. I do appreciate your efforts though.

I have been an AT&T customer in the past… including Cingular. They have always provided poor customer service. However, what I have experienced with AT&T lately tells me that they are worse than ever.

I set up a work order to install new service with them on April 2. That day came and went. No service. I called the following morning and was told that something went wrong with the order. The order was in the system but there was nothing listed on the order. So the guy put in a new order for the service and said it would be connected the following day (April 4).

On April 4th, yesterday, I waited all day for the phone service to turn on. It got to be at 5pm… no service. I called them back and told them the situation. They said the order in the system was good and that it should be on by 6pm. Ok… it got to be 6:30pm. Still nothing. I called back again (from my cell). The first lady that picked up was rather rude and snotty. She transferred me to someone else. That person then informed me that their department only handles accounts being transferred from another company and that she would transfer me to the department that handles the actual turning on of service. I got a little angry because I was tired of being bounced around from person to person… as I have been for the past two days. She said she was sorry but had to transfer me. Fine… whatever. So I get transferred to this other department. I wait, and wait, and then a recording comes on… “We’re sorry. We’re closed. Please call back… blah blah blah.”

That was it for me. I had had it. I hung up and then called Charter (cable company) and asked them if it would be much trouble to add their phone service to my cable/internet package. They were so nice and so helpful. They were happy to help… unlike AT&T.

So AT&T can kiss my ass. When the hell are they going to learn that they are no longer the only game in town? Treat your customers like crap and they will just go and sign up with another company that will be all too happy to help them. That is what I did yesterday. Charter was more than happy to help me and were actually grateful for my business.

AT&T is worthless to me. I have Verizon for my cell phone needs. Charter for my cable, internet, and phone needs. So what do I need AT&T for? Screw em. I will be calling AT&T this morning and telling them just that. They couldn’t be bothered to get my service set up TWICE now. So they can go to hell.